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Frequently Asked Questions

Where did this report come from?

FixMyStreet is an independent website, built by the charity mySociety to make it easier for citizens to report problems in their community.

Why has this report come to this email address?

We do our best to ensure reports go to the right place at each council. If there’s a better contact address for reports about [% report.category | html %] issues, please let us know. We can also add or remove categories if you wish.

How do we reply to this report?

Replies to this email will go directly into the report-maker's inbox. They will also be sent to anyone who has subscribed to the report. Your reply is not published on the FixMyStreet website (unless you use FixMyStreet Pro, which displays responses to help close the feedback loop).

Can you include more information in these reports?

If you need to receive extra data that isn’t currently included in the report, please let us know what’s missing.

Do we have to receive email reports from FixMyStreet?

When FixMyStreet first launched in 2007 it was in response to many councils not offering an easy-to-use online reporting service. Many residents still prefer FixMyStreet because of its simplicity and because it removes the need for them to know which council is responsible for what problem.

These days FixMyStreet acts as a national reporting platform, bringing all of the local authorities and government organisations together on one system, triaging reports between councils at all levels, highways agencies and housing associations. Local authorities no longer need to receive email reports from FixMyStreet as they can be integrated into existing council business systems - and there are a few different ways this can be achieved.

How can FixMyStreet connect directly with council systems?

  1. You can do this yourself (for free) using our Open311 API
  2. We can build and maintain the integration for you (carries an annual fee)
  3. You can become a FixMyStreet Pro user. FixMyStreet Pro is a more advanced version of FixMyStreet, which seeks to eliminate the significant costs councils incur from duplicate reporting, unnecessary contact and failure demand (we have the stats to prove it!).

As a charitable organisation our goal is to help improve services for citizens and local authorities. To find out more about connecting FixMyStreet to your own systems, please get in touch.

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