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Thank you for contacting the Royal Borough of Kingston Council

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Your card payment was successful
payment reference [% reference %]

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[% message %] [% IF report.user.email && report.get_extra_metadata('contributed_as') != 'anonymous_user' %] We have sent a confirmation email (you may also receive a payment receipt separately) to [% report.user.email %]. [% END %]

What happens next?

[% SET container = report.get_extra_field_value('Subscription_Details_Containers') %] [% SET new_bins = report.get_extra_field_value('new_containers') %] [% IF container == 28 %] [% SET container_str = 'sacks' %] [% ELSE %] [% SET container_str = nget('bin', 'bins', new_bins) %] [% END %]

[% IF action == 'new_subscription' %] [% IF new_bins > 0 %] We will aim to deliver your garden waste [% container_str %] within 20 working days. Your subscription will start on the next garden waste collection date for your address after the delivery of your garden waste [% container_str %]. We will email you again when our waste team have delivered your [% container_str %]. [% ELSE %] For new customers, your subscription starts from your first collection. If you are a returning customer, your service will continue from your last subscription end date. [% END %] [% ELSIF action == 'add_containers' %] We will aim to deliver your garden waste [% container_str %] within 20 working days. [% ELSE %] Changes to your subscription will show up on your bin calender shortly. [% END %]

You can check your collection day online. Your garden waste needs to be at the boundary of your property by 6.30am on the day of collection.

Find out what you can put in your garden waste [% container_str %] on our website.

If you have any problems with your subscription, contact Kingston’s Customer Services team on 020 8547 5002.

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