[% IF (problem.is_fixed OR problem.is_closed) AND ((c.user_exists AND c.user.id == problem.user_id) OR alert_to_reporter) %] [% RETURN IF c.cobrand.reopening_disallowed(problem) ~%] [% IF problem.is_closed %] [% ELSE %] [% END %] [% ELSIF !problem.is_fixed AND has_fixed_state %]