[% USE date(format = c.cobrand.bin_day_format) %] [% SET pboro_staff_request = ( NOT waste_features.request_disabled ) AND c.user_exists AND (c.user.is_superuser OR (c.user.from_body AND c.user.from_body.name == "Peterborough City Council")) %] [% UNLESS waste_features.report_disabled %] [% IF unit.report_open %] A [% unit.service_name FILTER lower %] collection has been reported as missed [% IF unit.report_open.report %] – check status[% END %] [% ELSIF unit.report_locked_out %] [%~ IF unit.report_locked_out.join(', ').match('NO ACCESS - street') %] There is no need to report this as there was no access to your property, your collection has been rescheduled. [%~ ELSIF unit.report_locked_out.join(', ').match('ON DAY PRE 5PM') %] [%~ IF c.user.from_body OR c.user.is_superuser %] Please call through to Aragon to see if they can return to collect, if not
[% ELSE %] The crew may still be in the area so before 5pm on collection day, to report a missed [% unit.service_name FILTER lower %] please call 01733 74 74 74. [% END %] [%~ ELSE %] There was a problem with your bin collection [%~ IF c.user.from_body OR c.user.is_superuser %] ([% unit.report_locked_out.join(', ') %]) [%~ END %], please call 01733 74 74 74 or email us at ask@peterborough.gov.uk, quoting your collection address in the subject line.
Please note: we will not return to collect bins that have been recorded by the crew as overweight, contaminated or bin not presented. For more information please visit https://www.peterborough.gov.uk/residents/rubbish-and-recycling/bin-waste-advice [%~ END ~%]
[% ELSIF unit.report_allowed %]
[% IF c.cobrand.call_hook('bulky_enabled') %] [% ELSE %] [% END %]
[% ELSE %] [% IF unit.next AND unit.next.date.ymd == date.format(date.now, "%Y-%m-%d") %] The crew have not recorded your street as complete and may still be planning to attend. You will not be able to report a missed bin at this time. [% ELSE %] Please note that missed bin collections can only be reported until midday the next working day after your scheduled collection. [% END %] [% END %] [% END %] [% UNLESS waste_features.problem_disabled OR (open_service_requests.422 AND unit.service_id == 6533) %]
[% IF c.cobrand.call_hook('bulky_enabled') %] [% ELSE %] [% END %]
[% END %] [% IF pboro_staff_request %] [% IF unit.requests_open.size %] A new [% unit.service_name FILTER lower %] request has been made [% ELSIF unit.request_allowed %] [% any_request_allowed = 1 %]
[% IF c.cobrand.call_hook('bulky_enabled') %] [% ELSE %] [% END %]
[% END %] [% END %]